If you are not completely satisfied with your artwork and would like a full refund then please email Rebecca at sales@woolwichprintfair.com and let us know within 7 days of receipt of the work.

The cost of returning the item will be the responsibility of the buyer. When returning the item, you must ensure that it is not lost or damaged in transit. Therefore, we advise you to opt for a Royal Mail Special delivery.

You must return the goods within 14 days of your receipt of the artwork with both artwork and all packaging in their original condition, securely wrapped.

When we have received the artwork, we will credit your credit or debit card with the full purchase price of the goods returned.

Woolwich Contemporary Print Fair  7-Day Returns Policy

At Woolwich Contemporary Print Fair, we strive to ensure your complete satisfaction with your purchases. We understand that occasionally, you may need to return an item. To facilitate a smooth and hassle-free returns process, we have established the following 7-Day Returns Policy:

1. Eligibility for Returns:

• Items eligible for return must be in their original condition, including all packaging and accessories.

• Personalized or custom-made items may not be eligible for return unless there is a manufacturing defect or damage during transit.

2. Return Window:

• Our 7-day return window begins from the date of delivery.

• To initiate a return, contact our customer support team within this timeframe to notify us of your intention to return an item and we will give you details of how to process your return.

3. Notification Process:

• Contact our sales team via sales@woolwichprintfair.com to initiate the return process.

• Provide your order number, reason for return, and relevant details about the item.

4. Packaging and Shipping:

• Ensure that the item is securely packaged to prevent damage during transit.

• Include all original packaging.

• Ship the return item to the address provided by our team.

5. Return Shipping Costs:

• If the return is due to a manufacturing defect or an error on our part, we will cover the return shipping costs.

• If the return is due to a change of mind or other reasons not caused by us, the customer is responsible for the return shipping costs.

• All works must be sent via Royal Mail Special Delivery.

6. Inspection and Refund:

• Once the returned item is received and inspected, we will notify you of the status.

• If the return is approved, we will initiate the refund process.

• Refunds will be issued using the original payment method within 5 business days of approval.

Please note that failure to comply with any of the terms outlined in this policy may result in a delay or denial of your return. We reserve the right to modify our returns policy at our discretion.

If you have any questions or concerns about our returns policy, please contact our team at sales@woolwichprintfair.com.

Thank you for supporting us at Woolwich Contemporary Print Fair. We appreciate your business and are committed to providing you with an excellent shopping experience.